Case Studies

Understand how we supported other organisations in similar situations to what you might face when your students and staff are travelling abroad:

universities and tertiary institutions

WATCH > Bocconi University
Mitigating travel risks for international students. Find out how International SOS helps Bocconi to keep their international students safe all around the world.



DOWNLOAD> Emory University - Haiti earthquake

Within 24 hours after the Haiti earthquake struck on January 12, International SOS with its joint-venture partner, Control Risks, had an incident management team on-the-ground in Port-au-Prince ready to assist its subscriber. Nicole Dionne was one of 90 subscribers who were evacuated either by plane or helicopter to Santo Domingo and then safely home.



WATCH> Evacuation from Bali

American mother who had learnt that her 19 year old daughter had been involved in a motorbike accident some hours earlier in Kedonganan, Bali. Her daughter, who was a college student on a school trip to Bali, had been admitted to a local hospital with serious leg and hip injuries.


WATCH > World challenge and International SOS
World Challenge talks about how they use International SOS to manage the safety and wellbeing of 10,000 students abroad.


WATCH > Ireland evacuation
While in Dublin for a nursing conference, a University of Pennsylvania nurse suffers a brain haemorrhage and is rushed to hospital. See how International SOS assist the patient until she is home again.




DOWNLOAD > Protecting tomorrow's future

Taking school children and youngsters to unfamiliar environments presents a unique set of challenges and responsibilities. Which is why more and more schools are turning to International SOS for medical, logistics and security support. International SOS helps ensure scholastic clients achieve their educational goals and visions while staying safe.


DOWNLOAD > Interview with MLC School Sydney - How to increase participation in your overseas tours

Offering students opportunities to experience other cultures firsthand is increasingly the norm for schools, but MLC Sydney takes its commitment to holistic learning a step further. “We have found that telling parents International SOS is our medical and security assistance provider is a marketing tool for our trips because so many parents know the name and use it in their own workplaces." R. Kirby, Head of Finance.


DOWNLOAD > Caulfield Grammar School - From broken limbs and appendicitis through to dealing with pandemics

“We were hugely affected by SARS and ended up evacuating. Knowing that International SOS was behind us during the SARS pandemic gave us peace of mind during what was a very uncertain period. What we learned from this was the importance of being prepared and having a plan B – and a plan C!”. R.Lewis, Deputy Principal.


DOWNLOAD > Travelling School Teacher falls ill abroad

Mark Shoreham, Senior Teacher of an Australian School was due to board a flight back home after a teaching rotation in China. Sick and bedridden in his hotel room, Mark turned to International SOS.



DOWNLOAD > Mini case studies

1. Lost possessions after school bus caught fire.

2. Blocked ears in Gallipoli on school trip.

3. Japan earthquake and tsunami response.

4. Swine flu outbreak during school trip in Vietnam.

5. Serious cut on playground in Vietnam.

6. Child with acute abdominal pain on trip to Cambodia.

WATCH > Sabah earthquake

How we supported our client whose teachers and students were affected by the earthquake that struck Sabah, Malaysia on 5 June 2015.