In March 2015 International SOS deployed an Incident Response Team to Vanuatu to assist clients on the ground in the wake of Cyclone Pam.
The team, comprising of medical, security and logistics specialists, assessed the medical and security risks and evacuation options for assignees and mobile workers, who were in Vanuatu. They also assessed the medical support requirements following confirmation of damage to the local medical infrastructure including a hospital in Port Vila.
A global client liaison team was activated to proactively reach out to our many Government and NGO clients with assignees and travelling staff known to be in Vanuatu and surrounding island nations including Fiji, the Solomon Islands and Tuvalu. Many of these people were in Vanuatu on humanitarian assignments; so in providing assistance considered not only each person’s immediate health and welfare, but the impact of the cyclone’s devastation on their work.
A Crisis Management Team was set up based in our Sydney Assistance Centre to coordinate our response and have medical and security air evacuation capabilities from Vanuatu in place. In addition to providing emergency response, International SOS closely monitored the trajectory of the cyclones in the region and their potential impact on other Pacific Island nations vulnerable to severe weather events.